Module 4: Operations, Automation, and Scaling

Building an Automated Guest Experience

Preview · ~5 min read

Automated messaging sequences through Hospitable, Smartbnb, or your channel manager can handle 80% of guest communications: booking confirmation, check-in instructions, mid-stay check-in, and check-out reminder. Smart locks (August, Schlage, or Yale) with unique codes per guest eliminate key exchange hassles, allow self-check-in, and automatically expire after check-out—essential for a hands-off operation. Use a noise monitoring device like Minut or NoiseAware to receive real-time alerts for excessive noise without invading guest privacy with cameras—these devices detect decibel levels only, n

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