For auto repair shops, Google reviews are the primary decision factor for new customers choosing between shops — 90% of consumers read reviews before choosing an auto shop. A shop with 4.8 stars and 200 reviews will win the majority of undecided customers over a shop with 4.2 stars and 40 reviews. Send every customer a Google review request via text within 2 hours of vehicle pickup — this timing achieves the highest response rates.
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